Your copier machine running smoothly is a top priority for us at Kopier Net; and we want to help you fix your issues(should you have any) as soon as possible so it does not disrupt your workday. As with all technology, occasionally an error message will appear on your copier screen that you might be unfamiliar with. Normally, an error code does not mean that the machine needs a major repair; rather many codes can be quickly and easily remedied. Sometimes, you can even fix the error code yourself! So before you deem the copier broken and unusable, here are a few tips to help you.
Tip 1: Look out for Error Messages. The copier control panel is programmed to communicate issues to its users at all times. So take a few extra seconds before and after you use the copier to make sure that there are no messages appearing. Some messages are not error messages, they may communicate such things as low toner or full waste toner basket, which are also helpful.
Tip 2: Pay Attention to All Messages on the Machine. If you do see an error message, take time to read it and understand what the machine is reporting. Be aware that some codes are just maintenance codes that mean it is time to service the machine. If that is the case, it is usually OK to continue to use the machine until it is serviced. Other codes will show actual problems with the machine that need to be repaired immediately.
Tip 3: Try Resetting the Machine. Some error codes are faulty and are produced on error. Reset the machine by powering off the machine manually, then unplugging the machine from the wall for 5 -10 minutes and let it “rest”. Then plug the machine back in, and turn the power on using the main power switch. If this procedure resets the code, you can continue to use the machine. If not, proceed to Tip 4.
Tip 4: Call us with the Error Code. We are here to help you! Write down the error code that is appearing on the monitor screen and call us 770-425-5679. Report the Equipment ID, the error code, and what you have done to try to resolve the error message. Providing the proper error codes on the call allows us to ensure our technicians have the needed parts or supplies when they visit your office.
Note: With multiple people in your office using the machine daily, these helpful tips might be useful to print out and post around/near the copier in your office.